Returns & Exchanges Policy
At Rustic Furniture Depot, we want you to love your handcrafted pieces; however, if you are not completely satisfied, you can return your item within 30 days of delivery. Please ensure items are in their original condition and packaging to qualify for a full refund.
Initiate Your Request
Contact our customer service team or visit our online portal to provide your order number and the reason for your return.
Prepare the Item
Carefully repackage your furniture in its original crate or box, ensuring all hardware and assembly instructions are included.
Schedule a Pickup
For large furniture items, we will coordinate with a specialized freight carrier to schedule a convenient pickup time from your home.
Receive Your Refund
Once our workshop inspects the returned item, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing